Privacy Policy

Last Updated: 2026-08-21

Quick Privacy Summary

What we collect: Account details, identity verification, and payment information.
Why we collect it: To manage your account, process payouts, and prevent fraud.
Who sees it: Only our internal team and trusted service partners. We never sell your data.
Retention: We keep data for the life of your account and as required by Philippine law.
Your Control: You can request access or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy governs the collection and use of personal data by ra777. It applies solely to users accessing our platform within the Philippines. By using our services, you agree to the practices described here.

This policy does not apply to third-party websites, apps, or services that you may visit after leaving our platform. We encourage you to read the privacy policies of any third-party sites you interact with.

2. Personal Information We Collect

We collect information necessary to provide a secure and legal gaming environment:

Account & Identity

Username, email, and contact details used to create and secure your account.

Verification Documents

Government-issued IDs used to verify your age and identity as required for gambling compliance.

Payment Data

Details required to process deposits and withdrawals through our partner payment providers.

Gaming Activity

Transaction history, game preferences, and wagering patterns to detect fraud and optimize service.

Technical Data

IP address, browser type, and device identifiers to ensure site security and compatibility.

Support Records

Communications sent to our team via available support channels to resolve your queries.

3. How We Collect Data

We gather information through three primary channels:

Directly from you: Information you provide during registration, KYC verification, or when contacting support.
Automatically: Technical data collected via cookies and server logs while you navigate the site.
Partner Providers: Data from our partner payment processors and identity verification services to confirm transaction and identity validity.

4. Why We Use Data

Your data is used exclusively for the following purposes:

Account Management: Maintaining your profile and processing your requests.
Financial Transactions: Processing deposits and ensuring fast payouts to the correct account.
Compliance: Verifying that users are of legal age and preventing multi-accounting or fraud.
Personalization: Tailoring the user experience and displaying relevant content.
Legal Obligations: Fulfilling reporting and regulatory requirements applicable to gambling operators in the Philippines.
Marketing: Sending promotional offers only to users who have provided explicit consent.

5. When We Share Data

We do not sell your personal data to third parties. We only share data with:

Service Providers: Trusted partners who handle payment processing, identity verification, and technical infrastructure.
Legal Authorities: When required by law to comply with a judicial proceeding, government request, or regulatory audit.

6. How We Protect Data

We implement robust security measures to safeguard your information:

Encryption: Use of industry-standard encryption for data in transit.
Access Control: Restricted internal access to sensitive data based on the "need-to-know" principle.
Payment Isolation: Sensitive payment details are handled by secure providers and are not stored in plain text on our servers.
Continuous Monitoring: Regular security checks to detect and prevent unauthorized access.

7. Cookies and Tracking

We use cookies to enhance your experience and maintain security. For a detailed explanation of the cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

You have several rights regarding your personal data:

Access & Correction: You may request a copy of your data or correct inaccuracies.
Deletion: You may request the deletion of your account and associated data.
Portability & Objection: You may object to certain types of processing or request data portability.
Withdrawal of Consent: You can opt-out of marketing communications at any time.

To exercise these rights, please contact our support team via the channels available on our Support Page.

Note: Even after account closure, we are required to retain certain transaction and identity records as mandated by gambling and anti-money laundering laws in the Philippines.

9. How Long We Retain Data

We retain your personal information for as long as your account is active. Once an account is closed, we only keep the data necessary to comply with the timeframe required by applicable law in the Philippines.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that a minor has created an account, we will take immediate action to close that account and remove the associated data.

Parents or guardians who suspect a minor is using our platform should report it immediately via our support channels.

11. Cross-Border Transfers

Some of our technical and payment providers operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data and maintain a level of protection consistent with our policy.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. All updates are published on this page. We encourage you to periodically check the "Last Updated" date at the top of this page to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please reach out to us through the official support channels available on our Support Page.